Refund Policy

Last updated: 22 September 2026

This policy covers refunds for XConnect Pro. How you get one depends on where you bought it: in the desktop app, or in the iOS or Android app.

1. Purchases in the desktop app (Windows, macOS, Linux)

Desktop purchases are sold by our online reseller Paddle.com, the Merchant of Record for these orders.

They are refundable within 14 days of the charge if the software does not work for you. This covers the monthly and annual subscriptions and the lifetime licence.
To ask for a refund, write to [email protected] from the email address you bought with, or contact Paddle at paddle.net.
Paddle returns the money to the original payment method.

The monthly and annual plans start with a 3-day free trial. If you cancel before the trial ends, you are not charged.
You can cancel a subscription at any time in the app: Settings → Subscription & Billing → Manage Subscription. Cancelling stops future renewals; Pro stays active until the end of the period you have paid for.

A refunded or charged-back purchase ends the Pro access it paid for.

Purchases made in the iOS or Android app are refunded by Apple or Google under their own policies. Please request those refunds from the store.